Service Level Agreement
SERVICE UPTIME
GROSOFT INDIA target uptime for the Service is 99.9% of the time in every calendar month and GROSOFT INDIA provides you with a 99.7% Critical Services Uptime Guarantee as defined below. If GROSOFT INDIA fails to meet the 99.7% Critical Services Uptime Guarantee you will be entitled to receive a credit in accordance with the Credit Table below if: (a) you apply for the credit within sixty days of the last day of the month in which the 99.7% Critical Services Uptime Guarantee was not met, and (b) more than 20% of GROSOFT INDIA customers are affected. Such credits may be deducted from amounts otherwise payable by you to GROSOFT INDIA hereunder. In the event there is a dispute regarding credits, GROSOFT INDIA reserves the right to make the final decision about whether credits will be provided to you. If the availability for any three month period is less than 98.00%, you will have the right to terminate your Services Agreement with GROSOFT INDIA.
a. "99.7% Critical Services Uptime Guarantee" means that GROSOFT INDIA guarantees that Down Time with respect to the Critical Services shall not exceed 0.3% of the time during a rolling two (2) month period (computed by reference to a 31 day month).
b. "Critical Services" means the email services, web hosting services, DNS services, and the GROSOFT INDIA network to the extent that such services do not include Closed Source Applications.
by:
Technical Support Department
GROSOFT INDIA
...a web hosting company
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Website: www.grosoftindia.com
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